Yellow — check before you paste15 minCreate & RepurposeFree

FAQ Builder from Support Tickets

Turn 10 customer questions into a searchable FAQ that reduces future tickets.

Best for

CX/SupportOwner-OperatorAdmin/OpsPeople/HR (for internal FAQs)

Bring this

Recent customer questions (emails, tickets, chat logs)

Output

A categorised FAQ document with answers and publishing recommendations.

AI Teammate

FAQ generator — clusters, deduplicates, and writes answers.

Human-Owned Zone (HOZ)

You verify answers are accurate and approve before publishing.

FENCE Check

Remove customer names, account numbers, and specific transaction details before pasting.

Prompt Starter

Here are recent customer questions. Group them into themes and create an FAQ:
1. Cluster similar questions (don't repeat the same answer 5 times)
2. Write a clear, friendly answer for each
3. Flag any question that needs a policy decision (not just an answer)
4. Suggest where each FAQ should live (website, onboarding email, help desk)
5. Identify the top 3 questions — these go on your homepage

Questions: [paste]

Work the Mission

1Gather 10–20 recent questions from wherever they come in.
2Redact customer info. Paste them all.
3Run the prompt. Review the clusters.
4Verify each answer is accurate. Fix any that aren't.
5Post the top 3 prominently. Add the rest to your help desk or onboarding.

Quality Check

Answers are accurate (you verified, not just AI's best guess)
No customer is identifiable from the questions
Questions that need policy decisions are flagged (not answered with a guess)
The top 3 actually are your most common questions

Progress is saved on this device.

Twist Card — when AI doesn't cooperate

AI wrote a confident answer that's wrong? Fix it immediately. AI sounds authoritative even when wrong.
Two questions got merged that are actually different? Split them. AI over-clusters sometimes.
An answer needs an "it depends" response? Add the conditions. Customers need to know when it applies.

Make it stick

Add to it whenever a question arrives twice. The FAQ becomes the source your future support helper answers from.

Want this tuned to how you actually work? Find your archetype — 7 questions, about 3 minutes.

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